This car dealership tried to pull a fast one. The local news and the DMV called them out.
Going to a car dealership has probably never, in the history of man, been an purely blissful adventure. You're excited about getting into a new car, but there's still that one thing that gets in your way: the salesperson.
If you're not ordering one through a company like Carvana, or bidding on one through eBay, or browsing Craigslist, going to the dealership to test drive, haggle, and eventually leave eight hours later is still the premier way to go.
But after you drive off the lot in your new-to-you car, you expect everything to be as you wanted it, right? That's not necessarily the case for a car buyer in San Francisco.
Empty Package
NBC Bay Area reported that a local resident who just bought a gently-used, 330-horsepower Infiniti—for $40,000, mind you—from Mercedes Benz of San Francisco was duped into thinking his car had a tech package. The problem was there was no tech package included, even though he still shelled out an extra $3,000 for it.
The car owner reached out to the salesman via email a couple times, then left voicemails, only to be ghosted. In stepped NBC Bay Area to handle the situation, and voila! The dealership's manager, Mark Santos, agreed to buy the car back in full. Great end to the story, no? Well, there's more you should know if you're in the market to buy a car.
Shame, Shame
Santos sent a memo in to NBC Bay Area saying the dealership was not responsible for any errors or omissions when it comes to car features. But the local DMV, which is rarely the hero in any story, contradicted that statement saying, "The vehicle dealer would be responsible." Car dealerships have gotten so low that the DMV looks kind and caring in comparison.
NEXT: 4 Bad Things About All These No-Haggle Dealerships
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